Aapo’s selected works
Please note that only a small fraction of Aapo's projects can be shown here in public.

Telephone Directory

What I faced
- KONE launched an intranet telephone directory, which was created by an external vendor.
- At the time I was a Usability Specialist at KONE R&D and used the system often.
- There was a major flaw in the design of the system: it required a login with a username and a password to look for a telephone number, altough all the users where from the same IP, the same intranet and the same location.
- I calculcated the time wasted by this system. The number was huge, thousands of dollars a month.
What I did
- On my own initiative I decided to make the system better.
- I created a page in the intranet. In this page the users would enter their username, personal password and a global password. The page would create a custom URL for the user.
- With this URL the user is logged into the system automatically and instantly, without typing his username, password and the global password.
What came of it
- A great majority of the tens of thousands of people in the company created a personal URL. Obviously a large number of people were frustrated with the telephone directory.
- Later, I recieved at least twice the amount of inquiries concerning usability issues of KONE products. Since then usability gained a much larger foothold in the company.
- The small site was a great way to highlight the importance of fluent workflow and how easy it is to hinder it seriously.